Privacy Policy

Last Updated: [2026-07-30]

Nkateko Mining Services Limited ("Company", "Nkateko Mining Services Limited", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, protect, and process your personal information whenever you visit our website, communicate with us, submit enquiries, request quotations, or use any services made available through our website.

This Privacy Policy applies to our website, digital platforms, communication channels, online enquiry forms, recruitment submissions, customer interactions, supplier communications, and any other services operated by Nkateko Mining Services Limited.

By accessing or using our website, you acknowledge that you have read, understood, and accepted this Privacy Policy.

1. Company Information

This website is owned and operated by:

Nkateko Mining Services Limited
Muyuni House
Plot Number 8116
Bombay Road, Kamwala Suite 19
Lusaka, Zambia

Email: contact@nkatekomining.com
Website: www.nkatekomining.com

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors browsing our website.
• Prospective customers.
• Business clients.
• Suppliers.
• Contractors.
• Business partners.
• Investors.
• Employment applicants.
• Individuals contacting us through forms, email, WhatsApp or telephone.
• Anyone interacting with our online services.

3. Definitions

Personal Information means information capable of identifying an individual directly or indirectly.

Processing includes collecting, recording, storing, organising, analysing, transferring, modifying, deleting, or using information.

Website means every webpage operated under our official domain.

User means any visitor accessing the website.

Services include mining solutions, drilling services, blasting operations, engineering services, explosive management, consulting services, technical support, project enquiries and all related business activities.

Controller means Nkateko Mining Services Limited as the organisation determining how personal information is processed.

4. Information We Collect

4.1 Information You Provide

• Full name
• Company name
• Email address
• Telephone number
• Country
• Business address
• Job title
• Project details
• Service enquiries
• Quote requests
• Documents submitted voluntarily
• Employment applications
• Curriculum Vitae (CV)
• Identity documents where required
• Business licences
• Supporting documentation
• Payment information where applicable
• Communications with our team

4.2 Information Collected Automatically

• IP address
• Browser type
• Operating system
• Device type
• Language preferences
• Pages visited
• Date and time of access
• Referral website
• Navigation behaviour
• Clickstream information
• Session duration
• Error logs
• Performance metrics
• Cookies
• Analytics information

4.3 Information From Third Parties

We may receive information from:

• Business partners
• Recruitment agencies
• Professional references
• Public business directories
• Government registries
• Credit reference agencies where legally permitted
• Service providers
• Marketing partners
• Publicly available sources

5. Lawful Basis for Processing

We process personal information where one or more lawful grounds apply, including:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Protection of vital interests.
• Compliance with regulatory requirements.
• Fraud prevention.
• Security monitoring.
• Health and safety compliance.

6. How We Use Personal Information

Personal information may be processed for the following purposes:

• Responding to enquiries.
• Preparing quotations.
• Providing mining services.
• Managing customer relationships.
• Contract administration.
• Identity verification.
• Project management.
• Technical support.
• Recruitment.
• Supplier management.
• Health and safety compliance.
• Regulatory reporting.
• Risk management.
• Fraud prevention.
• Internal auditing.
• Website administration.
• Website security.
• Cybersecurity monitoring.
• Analytics.
• Improving our services.
• Business continuity planning.
• Dispute resolution.
• Legal compliance.
• Financial administration.
• Insurance purposes.
• Quality assurance.
• Business development.
• Communication regarding projects.
• Customer satisfaction improvements.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.

Cookies may include:

• Essential cookies
• Security cookies
• Preference cookies
• Session cookies
• Analytics cookies
• Performance cookies
• Functionality cookies

You may configure your browser to reject cookies. However, certain website features may not function properly if cookies are disabled.

8. Analytics

We may use analytics tools to understand website traffic, visitor behaviour, website performance, user interactions and service improvements. Analytics data is generally aggregated and used for statistical purposes.

9. Marketing Communications

Where permitted by applicable law, we may send updates regarding our services, projects, announcements or company news. You may unsubscribe at any time using the instructions contained within the communication or by contacting us directly.

10. Data Sharing

Your information may be shared only where necessary with:

• Employees.
• Authorised contractors.
• Professional advisers.
• Legal advisers.
• Auditors.
• Banks.
• Insurance providers.
• Government authorities.
• Regulatory authorities.
• Technology providers.
• Cloud hosting providers.
• Email service providers.
• Payment processors.
• IT support providers.
• Cybersecurity service providers.
• Business partners where required to perform contracted services.

We do not sell personal information to third parties.

11. International Data Transfers

As Nkateko Mining Services Limited operates with clients, suppliers, partners, and service providers in multiple jurisdictions, your personal information may be transferred to, stored, or processed outside your country of residence.

Whenever international transfers occur, we implement reasonable administrative, technical, and contractual safeguards intended to ensure that your information receives an appropriate level of protection consistent with applicable laws.

These safeguards may include:

• Contractual confidentiality obligations.
• Restricted access controls.
• Encryption technologies.
• Secure cloud infrastructure.
• Business partner due diligence.
• Information security policies.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services.
• Complete contractual obligations.
• Maintain business records.
• Resolve disputes.
• Comply with legal obligations.
• Protect legitimate business interests.
• Meet accounting and taxation requirements.
• Support regulatory compliance.

When retention is no longer necessary, personal information will be securely deleted, anonymised, or destroyed using appropriate methods.

13. Information Security

Protecting your information is a priority. We implement commercially reasonable technical and organisational safeguards designed to prevent unauthorised access, loss, misuse, disclosure, alteration, or destruction of personal information.

Security measures may include:

• Encrypted communications where appropriate.
• Secure hosting infrastructure.
• Firewalls.
• Network monitoring.
• Malware protection.
• Access controls.
• Password protection.
• Role-based permissions.
• Secure backups.
• Incident response procedures.
• Employee confidentiality obligations.
• Regular security reviews.

While we take reasonable steps to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Your Privacy Rights

Subject to applicable laws, you may have the following rights:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent where processing relies on consent.
• Request portability of eligible information.
• Request information regarding processing activities.
• Lodge complaints with relevant supervisory authorities.

Certain rights may be limited where legal obligations or legitimate business requirements apply.

15. Children's Privacy

Our website and services are intended for business and professional use. They are not directed toward children or individuals under the age permitted under applicable law.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it.

16. Third-Party Websites

Our website may contain links to external websites operated by third parties. These websites operate independently and maintain their own privacy practices.

We are not responsible for:

• Third-party privacy policies.
• Website content.
• Security practices.
• Cookies.
• Information collection methods.
• External services.

Users should review the privacy policies of every external website they visit.

17. Recruitment Information

If you apply for employment with Nkateko Mining Services Limited, we may collect information including:

• Curriculum Vitae.
• Employment history.
• Educational qualifications.
• Professional certifications.
• References.
• Identification documents.
• Background verification information where permitted by law.

Recruitment information is processed solely for employment-related purposes unless otherwise required by law.

18. Supplier and Contractor Information

We may collect business information from suppliers, subcontractors and service providers for procurement, contract administration, compliance verification, payment processing and ongoing business relationships.

19. Business Communications

Communications made through email, telephone, WhatsApp, contact forms or other channels may be retained for:

• Customer support.
• Project management.
• Contract administration.
• Quality assurance.
• Training.
• Legal compliance.
• Dispute resolution.
• Business continuity.

20. Website Logs

Our systems may automatically generate logs relating to:

• Login attempts.
• Server activity.
• Error reporting.
• Security monitoring.
• Website diagnostics.
• System performance.
• Fraud detection.
• Operational maintenance.

21. Automated Decision-Making

We do not intentionally make legally significant decisions based solely upon automated processing of personal information unless expressly permitted under applicable law.

22. Data Accuracy

Users are responsible for ensuring that all information submitted to Nkateko Mining Services Limited is accurate, complete and kept up to date. We may rely upon the accuracy of information supplied by users unless we have reason to believe otherwise.

23. Confidential Information

Any confidential documents, technical information, project specifications or commercial information submitted through our website will be handled with appropriate care and used only for legitimate business purposes, subject to applicable contractual and legal obligations.

24. Regulatory Compliance

We may disclose personal information where disclosure is required to:

• Comply with applicable laws.
• Respond to lawful government requests.
• Meet regulatory obligations.
• Protect legal rights.
• Investigate suspected fraud.
• Protect public safety.
• Enforce contractual rights.
• Support judicial proceedings.

25. Data Breach Response

Nkateko Mining Services Limited maintains internal procedures for identifying, investigating, containing, documenting and responding to actual or suspected security incidents involving personal information.

Where required by applicable law, we will notify affected individuals and relevant regulatory authorities within the legally required timeframes if a personal data breach is likely to result in a risk to the rights and freedoms of individuals.

Our incident response process may include:

• Identification of the incident.
• Immediate containment measures.
• Technical investigation.
• Assessment of affected information.
• Risk evaluation.
• Notification where legally required.
• Corrective actions.
• Security improvements to reduce future risks.

26. Business Transactions

If Nkateko Mining Services Limited undergoes a merger, acquisition, reorganisation, investment transaction, restructuring, asset sale or similar corporate event, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate confidentiality protections.

27. Changes to this Privacy Policy

We reserve the right to amend, modify or replace this Privacy Policy at any time to reflect changes in:

• Applicable laws.
• Business operations.
• Technology.
• Website functionality.
• Security practices.
• Regulatory requirements.
• Industry standards.
• Company services.

Updated versions will be published on this website together with the revised "Last Updated" date. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

28. Your Responsibilities

When using our website, you agree to:

• Provide accurate and complete information.
• Update information when it changes.
• Protect your own devices and internet connection.
• Use secure passwords where applicable.
• Maintain the confidentiality of your communications.
• Use the website lawfully and responsibly.
• Notify us if you believe your information has been compromised.

29. Complaint Procedure

If you believe your privacy rights have been violated or you have concerns regarding our handling of personal information, you are encouraged to contact us first so that we can investigate and attempt to resolve the matter promptly and fairly.

Where permitted under applicable law, you may also lodge a complaint with the relevant data protection authority or other competent regulatory body in your jurisdiction.

30. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in the Republic of Zambia, unless mandatory laws of another jurisdiction require otherwise.

31. Severability

If any provision of this Privacy Policy is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

32. No Waiver

Failure by Nkateko Mining Services Limited to enforce any provision of this Privacy Policy shall not constitute a waiver of any right or provision.

33. Entire Privacy Policy

This Privacy Policy constitutes the entire privacy notice governing the collection, use, storage, disclosure and protection of personal information through this website and supersedes all previous privacy statements relating to the website.

34. Contact Information

For questions, requests or concerns relating to this Privacy Policy or the processing of your personal information, please contact:

Nkateko Mining Services Limited
Muyuni House
Plot Number 8116
Bombay Road, Kamwala Suite 19
Lusaka, Zambia

Email:
contact@nkatekomining.com

Website:
www.nkatekomining.com

Telephone / WhatsApp:
+260 962271919 (Zambia)
+27 72 181 2115 (South Africa)

35. Acknowledgement

By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, use, storage and disclosure of your personal information as described herein, subject to applicable law.